Study: Empowering CNAs, Family Members Can Improve Care Quality

A new study has found that involving CNAs and family members of nursing home residents in decisions can lead to improved service.

The researchers analyzed managerial decisions of nursing home employees and how they related to quality. To gather responses, surveys were sent to 1,000 employees at 33 nursing homes and to the primary family member of each resident. The questions on the surveys related to areas such as menu plans, activities and expanding facilities.

The researchers found that when nursing staff had the power to make decisions, service quality tended to improve. The empowerment of CNAs had an even greater effect than the empowerment of nurses.

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