ProMed Applauds AHCA/NCAL National Quality Award Recipients

We were thrilled to learn that six of our customers have been named AHCA/NCAL National Quality Award recipients! These awards, which are part of the Malcolm Baldridge National Quality Award program, recognize long-term care providers on their journey toward performance excellence.

There are three levels of National Quality Awards. The levels and the qualifications for each are:
Bronze: Commitment to Quality (formerly Step I): Applicants begin their quality journey by developing an organizational profile including vision and mission statements, an awareness of their environment and customers' expectations and a demonstration of their ability to improve a process.

Silver: Achievement in Quality (formerly Step II): Applicants demonstrate a level of achievement in their quality journey through good performance outcomes that have evolved from how they embrace the core values and concepts of visionary leadership, focus on the future, resident-focused excellence, management by innovation and focus on results and creating value.

Gold: Excellence in Quality (formerly Step III): Applicants must show superior performance over time that is based on their systematic approaches to leadership; strategic planning, focus on customers, measurement, analysis and knowledge management, workforce focus, process management and results. Gold applicants address the complete Baldridge Criteria for Performance Excellence in Health Care.

The ProMed customers who earned these awards are:

• Cerenity Senior Care of White Bear Lake, White Bear Lake, MN (Silver)
• Nazareth Home, Louisville, KY (Bronze)
• Hilltop Nursing and Rehabilitation, Owingsville, KY (Bronze)
• Superior Care Home, Paducah, KY (Bronze)
• Briody Health Care Facility, Lockport, NY (Bronze)
• Ridgewood Care Center, Racine, WI (Bronze)

Congratulations to these facilities! We're proud to be your partner in health care!

To learn more about the awards program, click here.

Congratulations, Nazareth Home!

Team ProMed congratulates Nazareth Home in Louisville, Kentucky on being named a Bronze Award winner in the American Health Care Association's National Quality Awards program!

The awards, part of the Malcolm Baldridge National Quality Award program, recognize business and healthcare organizations for performance excellence.

Nazareth Home was established in 1976 as a healthcare ministry sponsored by the Sisters of Charity of Nazareth. It is a 168-bed long-term care and rehab center with specialty programs in short-term rehab, memory care and long-term care.

Interview Committee at Sunny Hill Empowers Residents

We love hearing about new and creative ways in which our customers provide exceptional care to their residents. We thought you'd enjoy learning how Sunny Hill Nursing Home in Will County, Illinois has taken steps to empower the people who call their facility home.

In the past two years, the Resident Interview Committee at Sunny Hill has approved all 63 of the facility's new hires. The committee consists of six or seven residents and ensures that residents have a voice in determining who cares for them. The Resident Interview Committee was featured in the February 19 edition of Members Only, a publication of the Health Care Council of Illinois.

According to Becky Haldorson, Sunny Hill's assistant administrator, the Resident Interview Committee is an extension of the facility's dedication to resident-centered care. Residents are nominated to the committee by Haldorson or current committee members.

During the hiring process, department heads select candidates from a pool of applicants. The Resident Interview Committee then meets with the candidates to approve or reject the hiring. The committee's decision is final. If they reject a candidate, the hiring process starts over.

Haldorson said that residents find involvement with hiring decisions to be a rewarding experience.

"They are very involved and wholeheartedly committed," she was quoted as saying. "They all understand the impact of what they are doing and know their voice is heard, valued and appreciated."

Congratulations to Team Mather!

Congratulations to Team Mather, who were crowned the victors at this year's AAHSA Chef Challenge!

The contest featured chefs from Aramark, Morrison, Mather and Sodexo and took place over the course of three days. Each day, contestants had an hour to create a three-course meal using a secret ingredient.

The Mather Pavilion is located in Evanston, Illinois, a suburb of Chicago.