The revised guidelines, which were released on April 19, state that providers are subject to full surveys if a complaint investigation finds that they are exhibiting condition-level noncompliance (that is, care that poses a serious health or safety risk to residents, including Immediate Jeopardy citations). However, full surveys might not be necessary for all instances of condition-level noncompliance. Instead, CMS Regional Offices (ROs) will be tasked with deciding whether a full survey is needed on a case-by-case basis. CMS notes that this policy should improve efficiency and effectiveness.
ROs will take the following into consideration when deciding whether a full survey is warranted (this list is not all-inclusive):
- The manner and degree of noncompliance (determined by the complaint investigation)
- The provider's/supplier's complaint history
- Recent changes to ownership or management
- Whether the resources required to conduct a full survey are available in the timeframe needed
- The length of time since the provider's/supplier's last accreditation survey
If the RO determines a full survey is not needed, the provider/supplier will be placed on a 23- or 90-day termination track from the Medicare and Medicaid programs. Facilities that receive an IJ citation that isn't remedied while the surveyor is on-site will be placed on the 23-day track, but the RO will have the the option to conduct a revisit instead of a full survey prior to the 23-day deadline.
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