Vast Majority of Residents, Families and Workers Would Recommend Their Nursing Homes

Here's a ray of sunshine for beleaguered facilities that feel like they just can't make anybody happy. According to a the 2009 National Survey of Consumer and Workforce Satisfaction in Nursing Homes, 85 percent of residents and families and 68 percent of staff members would recommend their facilities to someone else.

The survey noted that consumer and employee satisfaction began to rise in 2005 and has been stable since 2008.

Other key findings of the survey, performed by My InnerView:

• Consumers and staff in pay-for-performance states are more likely to recommend their facilities.
• The most consistent predictors of consumer recommendations are the care and services provided by the employee and the employee/resident relationship.
• Competent and caring staff is a consistent predictor of resident and family recommendation.

To download the survey results, click here.